Terms & Conditions - Events

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between the Durrell Wildlife Conservation Trust and yourself. All general terms of entry also apply.

• Event tickets are only valid for the specific date and time (where applicable) that they have been booked for.
• Event tickets may or may not include admission to the Zoo as this can vary per event therefore please review the Terms & Conditions of the specific event you are booking.
• All event tickets are non-refundable, non-transferrable and void if altered. If using the Jersey Zoo app please allow 15 minutes after booking for tickets to be visible in your app wallet.
• Children aged 16 and under must always be accompanied by a parent or guardian aged 17+. Anyone accompanying a child to the zoo is responsible entirely for the safety and welfare of the child and must have either their own Admission ticket or a valid Jersey Zoo membership.
• Prices are inclusive of any applicable taxes and there are no surcharges. Once you have paid, we will not increase the price of your tickets.
• Prices displayed on the site are subject to change without notice.
• Data will be handled according to GDPR, security and ethical standards at every stage of the process in line with the DURRELL PRIVACY AND DATA COLLECTION POLICY.

For the purposes of ticket purchases, the following definitions are used:

Adult – Person aged 17 to 64 years inclusive.
Child – Person aged 3 to 16 years inclusive, must be accompanied by an adult.
Concession – Person aged 65 years and older (identification may be requested) OR student in full time education on production of a valid student card OR registered disabled.
Infant – A child aged 0 to 2 years inclusive.