Terms & conditions

1.1 As a member you will automatically receive a range of benefits as part of your membership package. The minimum membership package will include:

• Unlimited entry to Jersey Zoo during normal opening hours
• 10% discount against purchases made at Jersey Zoo’s Gift Shop and cafés, and when booking Animal Experiences
• Receipt of two issues of Wild Life magazine per year via post

1.2 We reserve the right to change the benefits that apply to Trust membership or the properties to which access can be taken at any time and without prior notice. Where possible, changes to benefits will be communicated to members.

1.3 We may maintain, cancel or introduce different categories of membership from time to time. It is your responsibility to ensure that you have the most appropriate category of membership to suit your personal circumstances at any time. The Trust is not responsible in the event that a more appropriate category of membership may have been available at any time.

1.4 When writing to any combined memberships or sending the members’ magazine to those members we will only write to the ‘lead’ member. We will assume that the lead member’s address will be used unless the lead member tells us otherwise.

1.5 Discounts from Jersey Zoo’s Gift Shop and cafés are only redeemable in person with a valid membership card for purchases exceeding £5. The membership card must be presented to the member of staff at the point of purchase, and no retrospective discounts can be applied. Discounts are valid on full-price items only, are excluded on already discounted items, adoptions, alcohol, and gift cards, and cannot be used in conjunction with any other promotion. 

2.1 Members should remember to bring their membership card (or valid temporary membership card or proof of online purchase if the membership card is yet to be received) with them when they visit. We may not allow entry to Jersey Zoo without your membership card.

2.2 Membership cards are for the named card holder only. Membership may not be transferred to another person and members are not permitted to allow another person to use their membership card.

2.3 Child, Adult or Concession Member categories allow only the named card holder to enter our properties. Life Member categories allow the named card holder accompanied by one adult guest or two children under the age of 16 access to Jersey Zoo. Gardien Member categories allow the named card holder accompanied by up to four guests to enter Jersey Zoo.

2.4 Trust Membership (other than Life Membership) is valid from the date of acceptance by the Trust until notification of cancellation or non-renewal of membership, being not less than one year.

2.5 Membership cards will be delivered within 14 working days of your membership application being accepted by the Trust. In the meantime, you may use your temporary membership card or proof of online purchase.

2.6 It is the responsibility of the member to check they have received a membership card with their membership pack, and that there are no errors. Members must contact the Supporter Care team within one calendar month of receipt of the membership pack should a card be missing or if there is a spelling mistake. We will charge a small administration fee for any subsequent replacement cards.

2.7 Entry to Jersey Zoo is during our ordinary opening hours only. Opening hours vary during summer and winter seasons. Although we will endeavour to adhere to advertised opening hours, we reserve the right to change opening hours or close properties at short notice for safety, private hire, or any other reason.  We reserve the right to restrict entry or to demand that any member leave a property for reasons of health and safety or if we consider that it is in the best interests of the Trust or our staff, volunteers or other visitors.

2.8 Membership may not entitle members to free entry for special events, tours or other activities in our properties which require additional payment.

3.1 The Trust reserves the right to refuse any application for membership. The Trust also reserves the right not to fulfil or to cancel a membership if you (or the member, where you purchase a gift membership for another person) are found to be in breach of these conditions.

3.2 On receipt of your order we will debit your card or process the Direct Debit payment or process your cheque for the price (as applicable). However, our acceptance of your offer remains subject to approval by us. Once a decision has been reached, we will either confirm that your application has been accepted, at which point a contract will be formed between us or we will notify you that we cannot accept your application. If we cannot accept your application for whatever reason we will confirm that your account has been re-credited (if applicable).

3.3 If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments and a membership has already been issued to you, we will request you return the card and you will forfeit any benefits.

4.1 All quoted membership fees are for a one-year membership subscription, a Life membership or a Gardien subscription (as applicable).

4.2 We reserve the right to increase the price of your membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter.

5.1 The credit/debit card information you provide us for a membership transaction is used solely for the purpose of processing that membership transaction. If we are unable to process payment from the credit/debit card details you have provided, we will contact you immediately to verify your card details.

5.2 We strongly advise against sending us any credit/debit card information via email. It is contrary to the rules of the Payment Card Industry (PCI) for us to accept credit/debit card payments by email and we will decline to accept payment by this means.

5.3 If you are not using your own credit/debit card to pay for the membership subscription, you must ask permission of the credit/debit card holder before entering payment details. When you subscribe to membership of the Trust either online, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

6.1 If there are any changes to the amount, date or frequency of your Direct Debit, the Trust will notify you 10 working days in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

6.2 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund that you are not entitled to, you must pay it back when requested to do so by the Trust.

6.3 You can cancel a Direct Debit by contacting your bank or building society. Written confirmation may be required. However, cancellation of your Direct Debit is not the same as cancellation of your membership, which may require notice to be given to us. Please see Section 7 below. If you cancel or choose not to renew your membership you must also notify us using the method set out in Section 7.6 below.

7.1 You cannot cancel your membership during the first twelve months of payment. In subsequent years, if you pay by Direct Debit, you must give us at least one month’s notice to let us know that you have decided to cancel your membership.

7.2 If you pay for your membership in full in advance then you may not cancel the membership or receive a refund.

7.3 In the event that your membership is cancelled for any reason you must return your membership card to us, and you will no longer be entitled to receive any membership benefits.

7.5 Membership rights and benefits shall cease on death, but no refund shall be made.

7.6 To let us know that you wish to cancel your membership, you must notify us by contacting the Supporter Care team by email to supportercare@durrell.org, by telephoning +44 (0)1534 860015 or by writing to us at Durrell Wildlife Conservation Trust, Les Augrès Manor, La Profonde Rue, Trinity, Jersey, Channel Islands JE3 5BP

8.1 Gift membership can only be used by the named card holder or card holders (subject always to the terms of the specific category of membership purchased).

8.2 The purchaser of any gift membership warrants that they have the consent of the member to provide the member’s personal data to the Trust for the purposes of administering the membership and membership benefits.

9.1 When you apply for Trust membership (and throughout the course of your membership subscription) it will be necessary for us to obtain certain information from you (such as your name, address, date of birth). We will treat this as personal data for the purposes of data protection law. The Trust will collect, hold and process your personal data in accordance with our Privacy Policy.

9.2 Photos of our members are stored as part of your supporter record. This enables staff to identify members and validate your membership when you claim members benefits, including visiting the zoo. Should you wish not to have a photo taken, or at any point request your photo to be deleted, you will need to provide photo ID with you on every occasion you wish to receive membership benefits. Adult guardians who choose not to have a photo of their child as part of the child's supporter record will need to have their own supporter record with a photo or provide photo ID on every occasion.

9.3 Members’ photos are held on secure systems, protected by measures such as anti-virus, Multi-Factor Authentication (MFA), and with access to those areas carefully regulated. When your membership expires, we normally leave three months for you to get back to us to renew it. Should that time expire, we will delete your photo. We do not use your photo for profiling or any automated decision making, and the only purposes we use it for is to support administration or identify and validate your membership. 

The Trust will aim to respond to any query received within ten working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints, please contact the Supporter Care team:

Email: supportercare@durrell.org

Phone: +44 (0)1534 860111

Address: Durrell Wildlife Conservation Trust, Les Augrès Manor, La Profonde Rue, Trinity, Jersey, Channel Islands JE3 5BP

Office hours are Monday to Friday, 9am to 5pm (excluding bank holidays)

Anything said by any person or member of our staff on the Trust’s behalf should not be understood as a variation of these terms and conditions, nor as a representation about the nature and quality of the services being offered by us.